So the day has come!
The Jatana team has finally moved into Station F to join the Zendesk Startup Program, accelerating its goal of bringing Artificial Intelligence at the fingertips of every support team in the world.
Station F is the biggest startup campus in the world, backed by Xavier Niel and located in Paris.
Jatana, as well as Zendesk, was founded in Copenhagen, Denmark in late 2017 with the goal of using Artificial Intelligence to help support teams deliver exceptional customer service.
But what does Jatana do? How does it integrate inside Zendesk?
Jatana is a Customer Experience Automation Platform that integrates right into Zendesk to automate many repetitive tasks and helping brands to deliver outstanding customer experiences at a fraction of the cost.
What kind of support processes can be automated by applying Artificial Intelligence?
Here a few examples:
Stop looking for the right macro all the time! Jatana suggests the most relevant macros next to the incoming ticket.
No more manual categorisation! Teach Jatana how to categorise incoming tickets, sit back and relax.
No more manual replies to simple tickets like “How do I reset my password?”! Jatana can handle them for you, automatically.
No more manual routing to the right agents!
How difficult is it to deploy a solution like Jatana?
Deploying AI into your customer support operations is becoming easier and easier, especially when you have all the tools at your disposal.
Usually, we deploy Jatana in three simple steps.
1. We have an initial call to understand your needs and goals, as well as how you currently structure your support team and operations.
2. After extracting the historical data, we train the Artificial Intelligence on the cases you want to automate. You can also train the AI from our dashboard!
3. Once the training is complete, Jatana is ready to be used by agents and you will start seeing the benefits right away!
Is Jatana different from AnswerBot?
Yes, they are indeed two completely different solutions.
While AnswerBot focuses on ticket-deflection by sending relevant articles directly to the end user, Jatana is a tool that helps you solve those tickets that cannot be deflected; all automation happens behind the scenes without the end-user involvement.
Have a deeper look!